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terms & Conditions


This Agreement is made between Trail Campers of:

83 Cassell Road, Bristol BS16 5DG

And the person/persons signing the Booking Form 

 Trail Campers hires the van (including any replacement vehicle) to you subject to this Rental Agreement which incorporates these terms and conditions and the information and conditions contained on the booking form that you completed and agreed online or completed and signed on paper. In entering into this Rental Agreement you accept these terms and conditions and confirm that you will strictly comply with them. The rights and obligations contained in these terms and conditions govern your use of our van and are not transferable by you. You acknowledge that the van is owned by us and that any attempted transfer or sub letting of the van by anyone other than us is prohibited and a criminal offence. We permit you to use the van on the terms of this Rental Agreement only. Please read this agreement carefully and if you are unsure or do not understand something then please let us know and we will be happy to help you.


 Throughout the Terms and Conditions, except where otherwise stated, the following definitions apply:


  • The Van/Camper van/Camper – This means the VW campervan hired to you under this Agreement and as specified to you by us including all tyres, tools, accessories and equipment. 

  • You/Hirer – The person or persons signing this agreement

  • The Agreement, The Rental Agreement and Terms and Conditions – This agreement and any document expressly referred to in this agreement including an insurance document and motor rental agreement

  • Security Deposit – The sum of £1000 as detailed below paid by cash, debit or credit card.

  • Booking deposit – a 50% deposit paid at the time of booking, £200 of which is non refundable.

  • We/Us/Our – Trail Campers


The campervan hire booking form must be completed and a deposit of 50% of the total booking amount paid at the time of booking. On receipt of the booking form, the agreed Terms and Conditions (or Terms and Conditions confirmed as agreed by you online), your deposit and email confirmation from us, this contract shall have effect. A confirmation of booking will be emailed to you in respect of the booking details of the hire. The balance of the hire charge (full charge less deposit) is due 30 days before the start of the rental period. Vehicles will not be released without cleared payment received in full. A security deposit of £1000 will be taken via pre-authorisation on a bank card on collection, or prior to collection, of the van.

For late bookings (less than 30 days before the hire start date) the full price is payable on booking. All payments and deposits are to be made in pound sterling and one or both must be made by one of the drivers. Maximum length of hire cannot exceed 26 weeks



Should the campervan not be available due to unforeseen events, we reserve the right to offer an alternative campervan and, if a substitute is not available, our liability is limited to a full refund of monies received by us. There will be no other liability to you. All rights are reserved to refuse any hire under any circumstance. No refunds are payable on accommodation or vehicles not being available where a Hirer changes, cancels or seeks to vary the agreement after departure. The company takes no responsibility for any detention, delay, loss, damage or injury that a Hirer might experience no matter how it is caused. You acknowledge that you will be responsible for any loss or damage to the vehicle, its documents, parts or accessories arising during the rental. If you cause damage to the vehicle engine through driving too fast over too long a period of time, and ignoring any warning lights, you will be liable for any repairs required.



In the event of a cancellation the following applies:

1. Cancellations between the time of confirmed reservation and 30 days before the rental period: In addition to the non refundable £200, a fee of 25% of the remaining balance of the hire charge will be incurred.  
2. Cancellations between 30 and 7 days of start of the rental period: In addit
ion to the non refundable £200, a fee of 50% of the remaining balance of the hire charge will be incurred. 
3. Cancellations less than 7 days before the rental period commences: 100% of the total hire charges are forfeited.
However, if we receive another booking for the same van for the same rental period, we will waive the cancellation fee but not the £200 non refunda
ble depsoit.



The security deposit is refundable 7 days after the safe return of the campervan in the condition in which it left our premises (with the interior clean, including all cooking utensils and appliances) and subject to a satisfactory inspection by us. This deposit is to cover the possibility of damage (whether negligent, willful, accidental or otherwise) or loss to the campervan or the fixtures and fittings therein or the living equipment and windows, wheels, tyres etc. included with the campervan. The campervan and all its equipment must be returned in good condition, with no damage to it, its contents or any third party property. The fuel tank will be full on collection and must be returned to us full. An administration charge of £25, plus the cost of filling the tank will be deducted from your security deposit if the van is returned without a full fuel tank. The VW van takes diesel fuel.

The security deposit will normally be refunded 7 days after the end of the rental period, as long as the terms and conditions are met and allowing for speeding tickets, parking fines, congestion charges and any other costs to reach us. You will be responsible for any such costs and/or penalties during the full rental period. We reserve the right to make reasonable charges for our time incurred and the administration costs involved in processing any fines and/or penalties. At present our administration charge for processing any fines and/or penalties is £25.

Should there be any damage or requirement for any repair, replacement or special cleaning, the costs will be deducted from the security deposit before the balance is returned to you. You irrevocably authorise us to deduct from the security deposit any amounts due to us arising out of this agreement. You irrevocably agree to pay all charges upon request. In the event that there is a claim we reserve the right to retain the security deposit for such period as is necessary to quantify the charges which are to be deducted from the deposit.

The security deposit will be used towards funding any loss or damage whatsoever to the campervan, equipment, fixtures and fittings as well as payment for the insurance excess.

Where the security deposit is insufficient to cover the costs, you will be responsible any additional amounts if the insurance company have cause not to accept any claim made to them. These will be invoiced as appropriate and you authorise us to deduct any sums due from your card in respect of such amount. Where charges are incurred which result in your security deposit being debited we will provide you with an itemised invoice detailing the charges incurred by you. Your signature below gives us permission to deduct all charges from your card following the issue of an invoice. If for any reason we are not holding your card information then you agree you to pay all charges upon presentation of the invoice.


Notwithstanding anything contained herein to the contrary, it is hereby understood and agreed that the vehicle is covered by Fully Comprehensive Insurance during the full rental period. The Insured shall verify the identity and permanent address of the Hirer and any other permitted driver with their Driving License, another photo ID and two proofs of address, each between within 90 days old of the hire date. The following conditions apply:

1. Hirers must be between 23 and 75 years of age unless otherwise agreed by the Insurer.
2. Hirers must hold a full UK/EU/US/Australasian driving license, which has been valid for a minimum of 2 years.
3. Hirers must inform us if they have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle within the last 3 years. A maximum of two speeding offences in the past 3 years, resulting in no more than 6 penalty points in total, will be accepted by the Insurer. Parking offences do not apply, and spent convictions under the Rehabilitation of Offenders Act 1974 may be disregarded.
4. Persons who have had their license revoked by DVLA due to medical grounds or convictions may not hire the vehicle.
5. Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer may only be insured by special agreement with the Insurer.
6. Persons who, whilst driving, have been involved in more than one accident during the past 3 years require special agreement with the Insurer.
7. The insured vehicle shall be driven only by the Hirer or other permitted driver who has completed and signed a Hirer’s Proposal Form immediately prior to any hiring.
8. The Insurer’s form of proposal for Hirer Drive, or as otherwise may be specifically agreed, shall be completed and signed by each Hirer and any other permitted driver. The proposal must be fully completed by the Hirer and other permitted drivers in all respects.
9. The Insured shall be considered as the being the agent for the Hirer or other permitted driver for all purposes in connection with this insurance, but under no circumstances shall the Insured be considered as agent for the Insurers.
10. The Insured vehicle shall not be used for the carriage of goods of an explosive, dangerous or hazardous nature or for the carriage of goods or passengers for hire and reward or any other form of profit or remuneration.



You are advised to take out your own personal effects and travel insurance to cover items not part of the insurance, last minute cancellations etc.

We are not responsible for any damage in connection with any accident or breakdown caused by you, nor are we responsible for any loss from the van. Our insurance policy protects us and any authorised driver against legal claims from any other person or for death or personal injury or damage to any other person’s property caused by use of the van on the road, on condition you report all such incidents to us during the rental period or on return of the van (and you are using the van within the terms and conditions and those of our insurance company).  The terms and conditions of our insurance company are included. In the event that any third party suffers death, personal injury or damage to property caused by use of the van which involves a breach by you or any authorised driver of any of the terms and conditions of this Agreement, and that of our insurance policy, or our Health and Safety Guidelines, you agree to reimburse us if we are obliged to compensate (a) the insurers for any payment they make to a third party on your behalf and/or (b) any third party.


If an insurance claim is made, you are responsible for a £1000 excess (or excess of a greater amount if you are notified before the rental period commences about such change to the excess due) which is due in each and every incident and includes loss or damage to equipment, fixtures and fittings or to third party property. The excess applies in respect of each claim.

OUR OBLIGATIONS We will supply the van to you in good overall and operating condition, complete with all necessary documents, parts and accessories.   You agree to return the van to us in the same condition as you rented it, subject to fair wear and tear, with the same documents, parts and accessories, at the location and on the date and time designated in this Rental Agreement or sooner upon demand by us.  Failure to do so may result in further charges becoming due and payable by you.

CONDITION You and we will check the condition of the van at the start of the rental term and on return of the vehicle.  You acknowledge receipt of the van which appears, upon visual inspection, to be in good, clean condition and sound working order on collection.    It is your responsibility to check the van for existing damage, upon collection of the vehicle and to inform us of such before you depart.



When you arrive to collect your van, please ensure you allow at least an hour for us to show you around the van, how to drive the van,  and how to operate the cooker, sink, fridge, roof, camping gas, water storage and other accessories and to brief you on our health and safety guidelines.  We will also need to complete the paperwork in that time.  

collections are at 14:30 and returns must be by midday. we try to be flexible but this depends on other bookings either side of the hire. we can offer guaranteed early collections or drop offs for an additional fee upon request and if available. Please return the van by the agreed time.  Please allow sufficient time to get back to us so that you do not push the van too hard trying to get back in a hurry.  No van can be collected outside our normal business hours without prior arrangement. Out-of-hours collections (evenings and weekends) can be arranged, when staff are available, for an extra £35. This charge is in addition to the agreed hire tariff. 

If you return the van outside normal business hours, you must comply with the out of hours return instructions, in which case you will remain fully responsible for the van until the return location re-opens for business.  If you fail to comply with these instructions, you will remain responsible for the van until we are able to access it.

If at any time we have agreed that you may return the van to a place other than our address, or if we have agreed to collect it, you will remain fully responsible for the van until it is collected by us or the AA. You are responsible for any costs incurred in returning the van to our address should you abandon the vehicle.

We will not refund the hire charge if the van is returned prior to the return date due to weather, personal circumstances or any other reason whatsoever.

LATE RETURN If a van is returned to our address later than the agreed time, without our prior agreement, £35 per hour will be payable. You will also be affecting the holiday of the next person to hire your campervan. Should the late return of the van make us liable for extra costs, we reserve the right to pass on these costs to you. Charges and costs for late return will be deducted from your security deposit.  By signing this Agreement you agree to us making such deductions.  Should the late return be due to accident you will be liable for any revenue lost due to the van being unavailable for hire.

No refund is given for early return of the vehicle.

CLEANING You agree that we are entitled to charge you an additional cost, if the van requires more than our standard cleaning on its return, to restore it to its pre-rental condition, allowing for fair wear and tear. 

Occupying the Campervan You must inform us on the booking form or subsequently in writing 7 days before the start of the rental period of the names and ages of all the people who will occupy the campervan during your stay.  Failure to do so will be a breach of these Terms and Conditions and may invalidate insurance. 

ENGINE CARE If there is damage or breakdown caused by your own actions, you will be liable for the cost of repair/replacement.  This could be such things as pushing the engine too hard, or putting petrol in a diesel engine or burning out the clutch.  This list is not exhaustive. You must take all reasonable and practicable steps to properly and safely maintain the camper including regular checks on; batteries, engine oil and other gauges, bulbs and tyre pressures and condition when driven more than 500 km, refilling or replacing as necessary.  If you cause damage to the engine through driving too fast over too long a period of time, and ignoring the warning lights, you will be liable for any repairs required or even the cost of a replacement engine. 

TRYES You agree that the tyres on the Van are visibly sound and appear within legal limits. Any damage or repair to tyres is the responsibility of you, unless it can be shown that damage is due to invisible defects in the manufacture of the tyre which are covered by a manufacturer’s warranty, in which case we may reimburse you. For any reimbursement you must: a) Return the defective tyre to us for inspection and return; b) Produce appropriate receipts; and c) Accept the decision of the manufacturer as to whether reimbursement is made.

HEALTH AND SAFETY You must follow the health and safety guidelines when operating the campervan and its appliances and using any equipment in the campervan or tent.  The instructions for using the van and its accessories and facilities including the health and safety guidelines are provided to you upon receipt of the van verbally and are to be found in the campervan handbook in your campervan.

SEAT BELTS, BOOSTER AND BABY SEATS  You must carry only as many passengers as there are seat belts in the van. Passengers travelling in the buddy seats do so at their own risk.  You are legally responsible for obtaining and using a child or baby seat. For each child under 135 cms (4’5” inches approx) or under 12 years of age you must use a booster seat or baby seat as appropriate. For further info, visit Where supplied by us the fitting of any such equipment is the sole responsibility of you and we can accept no liability whatsoever for defective child or baby seats not supplied by us or the incorrect fitting by you. 


  • carry more passengers than the seat belt capacity of the van,

  • use the van to carry passengers or goods for hire or reward,

  • tow or push any vehicle, trailer or other object,

  • drive off road, on unsurfaced roads or on roads unsuitable for the vehicle,

  • drive when it is overloaded or when loads are not properly secured,

  • use the van for any illegal purpose, or carry any object or any substance which is illegal or, because of its condition or smell may harm the van and/or delay our ability to rent the van again,

  • damage van by submersion in water or contact with salt water,

  • take part in any race, rally, test or other contest, drive or park in contravention of any traffic or other regulations,

  • drive or allow to the van to be driven in restricted areas including, but not limited to, airport runways, airport service roads, and associated areas,

  • undertake driving training activity or put the van through a rotary car wash.




Report any traffic accident involving the van to the police (and us) immediately and report loss, damage or theft involving the van to the police (and us) within 24 hours of the incident or discovery of the incident.

Take the names and addresses of everyone involved, including witnesses, car registration numbers, together with all the details of the accident, time, place, how it came about, damage to vehicles etc. If you have a camera, take photos of the scene.

Please do not move the vehicle before the police arrive, keeping it in situ is a safe thing to do unless it is in a vulnerable location.

Do not make any admission of liability to other parties, settlement offer or other like offer.

You acknowledge that the excess or other amount due by you in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period. You will need to return the damaged vehicle to the Hirer at your own cost, through an agreed Breakdown service.

We will not refund the hire charge for any days you lose use of the vehicle due to an accident, theft or vandalism. We cannot accept liability for any costs arising from accident, theft or vandalism e.g. replacement vehicle costs, travel, accommodation or phone calls.

In the event of theft, you must return the keys to us where possible.

You agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings, providing evidence and attending court if necessary, arising out of any loss of or damage to the vehicle.

Note: if the campervan requires recovery as a result of your actions and not as a result of mechanical failure, you will be held responsible for the full cost of the recovery and any resulting costs incurred.


If you intend to take one of our VW’s to Europe you must notify us in advance, you will also be required to purchase our European travel package for each day or part day you will be abroad. There is a daily charge of £10 for this package. This package includes European Roadside assistance cover and all items commonly required to drive on the continent such as warning triangle, headlight deflectors and reflective jacket. It is however your responsibility to ensure you keep this equipment with you whilst in Europe and that you and the vehicle meet the legal requirements of any country you travel through. This includes all tolls, taxes, fines other charges which may be levied. Most countries which are members of the European Union are covered by our vehicle insurance policy but not all. Please check with us prior to booking your holiday as you will not be insured if you travel within a county not covered and you will be in breach of these terms and conditions. We recommend that you take out personal holiday and travel insurance in case of any medical or unforeseen event that might impact on your holiday. Should you abandon the vehicle in Europe you will be liable for the cost of repatriation and any associated costs. We also recommend you visit the AA website for country specific information on driving abroad

If you intend to take the camper to Europe a vehicle on hire certificate a (VE103) must be carried in the camper. They can be purchased from RAC for £8 each. The request can only be made by you the customer and we will provide you with the letter of authority need for the application. Please allow time to acquire these forms. We cannot let the camper go without these documents and you may forfeit your hire fee if it’s not been obtained before the day of hire.


FUEL ON COLLECTION we will agree the fuel level with you. You need to return the van refilled to that same level at the end of the hire. An administration charge of £25, plus the cost of the missing fuel will be deducted from your security deposit if the van is returned with missing fuel. 

CAMPING GAS  Camping Gas is provided for the cooker. We will meet the cost of one additional cylinder of gas on production of a valid VAT receipt.  We will not pay for an incorrect size or make of gas cylinder and will charge you £70 for replacing the incorrect size or make of gas cylinder.

SMOKING It is illegal to smoke inside our vans or tents. You will be liable for any damage caused to the van, the tent or their contents through smoking.

DRINKING WATER We cannot be held responsible for the cleanliness of drinking water obtained from various campsites. The water stored in the van is not drinking water. We do advise that you drink bottled water.

PETS We welcome pets. We charge £30 per hire. This is for additional cleaning. Pets must be disclosed on our Booking Form and only pets that we confirm are acceptable may be brought into the campervan. All damage, however caused by your animals, will be charged to you. You undertake to comply with current law concerning the carriage of animals when travelling in the van at all times. Pets must never be left alone or unsupervised in the campervan.

Keys In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining replacement keys, and any costs associated with providing the keys to you during the hire period. You must lock the van at all times when not in use.

YOUR CAR During the period of the hire you may park your car at close to our address, but do so at your own risk.  We cannot accept responsibility for the loss of, or damage to your car or its contents unless caused by us. We offer collection and transfer from and to nearby airports and train stations at an additional cost (See website for more details).

PROHINITED USE OF THE VAN You are authorised to drive the van on the conditions of this Agreement including, at all times, to use the van in a responsible manner.  If you do not comply with these conditions, you will be liable to us for any liability or loss incurred by us or any damages or reasonable expenses we suffer or incur as a result of your breach of the Agreement.  You may additionally lose the benefit of any waivers or insurance selected by you.  We reserve the right to take back the van at any time, and at your expense, if you are in breach of this Agreement.  You must look after the vehicle, make sure it is locked, secure and parked in a safe place when not in use.  You must remove and keep in a safe place any removable radio and/or radio/CD face plate when the van is unoccupied.  You must use seat belts, child seats and other child restraints as appropriate and required by law.

LOSS OR DAMAGE You will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories, while on rental, if this damage, loss or theft involves the deception of or by you or another party, or as a result of the keys remaining in the van whilst it is unoccupied, or was caused intentionally or negligently by you or your party.  Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the van unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party.  You will not be liable to us for any charge or excess if the loss or damage is directly due to our negligence or our breach of this Rental Agreement.  You will be liable for the loss or damage to any in- car entertainment equipment – cover for these items (i.e. the CD player) is not provided by our insurers.

BREAKDOWN If you have any difficulties report these immediately to us.  In the event of breakdown, recovery or repair services will be provided.  All our vans have AA relay.  If you incur any minor repair bills (reasonably incurred rectifying mechanical failure to the drive train and engine of the vehicle) we will reimburse you up to £50.  This will not include repairs to the water system, refrigerator, heater and audio equipment.  Just produce your valid VAT receipt on the completion of your hire (provided the hirer was not directly responsible for any damage).  Repairs costing in excess of £50 must be authorised by us PRIOR to the work being undertaken. A replacement van may be offered but this will be subject to availability.  Where a replacement is not available we will be responsible for your reasonable and foreseeable costs/expenses arising from the accident or breakdown unless caused by your negligence.  Our liability extends to either replacing your van with a similar one or refunding your hire charge for any days you lose the total use of the vehicle.  You will need to return to the workshop, preferably with the AA Relay service returning your original campervan, to collect a replacement vehicle, if one is available.   If you have caused the breakdown through your own actions you will be liable for all costs incurred and we will not refund you any unused days of hire.  If you have broken down you must remain at a safe distance from the van until the AA Recovery Vehicle arrives.  You may not abandon the van at the roadside.  You must hand over the keys to the authorised AA Recovery Vehicle Driver.  If you abandon the vehicle, we will deduct any transport and labour costs incurred in returning the van to our workshop and any costs arising from loss or damage to the van whilst it is unattended from your Security Deposit. 


You must, where possible, report any traffic accident involving the van to the police (and us) immediately and report loss, damage or theft involving the van to the police (and us) within 24 hours of the incident or discovery of the incident.  Our insurance requires that you must not admit to any liability, release any party from liability, settle any claim or accept any disclaimer in the event of the accident, but should, if possible, take the names and addresses of everyone involved, including witnesses, car registration numbers, together with all the details of the accident, time, place, how it came about, damage to vehicles etc.  If you have a camera, take photos of the scene.  Please do not move the vehicles before the police arrive, as long as keeping them in situ is a safe thing to do.

An accident or theft report form must always be completed and submitted to us when you return the van or within 3 days of return of the vehicle, containing all the above information, plus diagrams if possible.  In the event of theft, you must return the keys to us where possible.  You agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings, providing evidence and attending court if necessary, arising out of any loss of or damage to the vehicle.

Return of items left in the campervan  We will be happy to return your belongings left in the campervan at an administration charge of £10 plus postage for each item. This will be deducted from your security deposit or invoiced as necessary. 

YOUR LIABILITIES  You are personally liable for all road tolls, fines and legal penalties (e.g., parking tickets, speeding) which are incurred during your period of hire.  Any charges subsequently notified to us, will be immediately communicated to you for payment within their terms. By signing (or confirming online) this Agreement, you accept this. You are liable for any losses or damage caused by you and/or your group and we cannot accept liability for any losses or damage or liability caused by you to yourselves or third parties, or their property. 

You are liable for any damage above cab height – you are fully responsible for damage caused by failure to assess the height of the van and striking overhead or overhanging objects.   You will indemnify us against any liability, caused by damage to overhead or overhanging objects and subsequent damage to third parties and their property.  You will also be responsible for any damage to third parties and their property that arises through your negligence;  for example and without limitation: damage caused through loaded luggage and cycles. 

You must use the van and its contents responsibly and comply with our instructions and Health and Safety Guidelines.  Where no instructions or advice or guidelines are given you must assume that ‘normal’ and ‘common sense’ rules apply.

Breaches of these Terms and Conditions If you commit a breach of these Terms and Conditions or our Health and Safety Guidelines, we will have the right to terminate your booking without notification, and if you are already in the van, we may require you to return or vacate it immediately. In the event of you committing a breach of these Terms and Conditions no refund of the fees you have paid will be returnable to you.  You will also be liable for any costs incurred in returning the van to our address. Breaches in our Terms & Conditions or Health and Safety Guidelines may invalidate your insurance and you will be liable for all losses howsoever sustained including claims by third parties.

OUR LIABILITY TO YOU We only be liable for any loss or damage suffered by you or any member of your party or to your or their property, where such loss or damage is due to our negligence.    Where you are a customer acting in the course of a business, this paragraph shall apply instead of the one above.  (You will have obtained our permission and that of our insurance company to use the van for business purposes.)  We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, or other similar losses, for any reason whatsoever.  To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the van for the period agreed.

WHOLE AGREEMENT These Terms and Conditions override and supersede all previous versions and any previous course of dealing between the parties and incorporate the whole Agreement together with any insurance conditions notified to you at the time of hire or collection (and which are available to view at our workshop).  In the event of any inconsistency between these Terms and Conditions and any other of our literature, whether found in our brochure or on our website or otherwise, the provisions of these Terms and Conditions will prevail.  If any provision of these Terms and Conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.

DATA PROTECTION When you book your campervan, we collect personal information such as your name, email address, home address, telephone number, credit or debit card number, security code and the card’s expiry date. This allows us to book the campervan and insurance for you.  We will also collect non-transactional data should you enter a competition, request a brochure or take part in a survey, for example.  We may use the information that we collect to occasionally notify you about news and information we think you may find valuable.  For example, we may send you our latest newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by telephone, email. We reveal your identity information to our insurance company. We will not sell your information to another company.

GOVERNING LAW AND JURISDICTION We and you agree that the Agreement and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales.  We and you irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Agreement or its subject matter.




Below is an outline of our Health and Safety Guidelines.  You will be given more detail about health and safety when you collect the van.  Our campervan handbooks, which reside in each campervan, also provide details of health and safety guidelines for driving the vans, and using the van facilities, etc.   We suggest you read these handbooks once you have collected your van as, in addition to the health and safety considerations, they provide useful information about your van and its facilities.


GENERAL SAFETY Please take all precautions to protect your own health and safety and that of anyone else in the campervan or tent, including the health and safety of persons not in your party that may be affected by your conduct and actions. Do not leave your children unattended in the campervan or tent at any time.  Ensure a responsible adult is in the vehicle at all times when the appliances are being used.   Ensure you are aware of the location of safety equipment such as the fire blanket (under rock and roll bed), warning triangle (under or behind the passenger’s seat), first aid kit (under rock and roll bed), smoke and carbon monoxide alarms on the ceiling and fire extinguisher (on its stand).


FIRE, ACCIDENTS, BREAKDOWN etc See our campervan handbook, provided in the van.  You will also be given verbal instructions when you collect the van.  It is imperative that you and your party are familiar with these instructions.


HEALTH AND SAFETY AT CAMPSITE When you arrive at each Campsite, ensure you familiarise yourself, and all members of your party, with the health and safety arrangements applicable on the site.  It is imperative you are aware of the following:

Fire – to include assembly point, systems for raising the alarm, etc.

First Aid – location of the first aid box, details of the first aiders, etc

Accident Reporting.


SEAT BELTS You must carry only as many passengers as there are seat belts in the van and ensure all passengers are strapped into the seatbelts when the vehicle is moving.  Passengers travelling in the buddy seats do so at their own risk.  You are legally responsible for obtaining and using a child or baby seat.  


ROOF Please remember to strap the roof down before driving anywhere.   Please only raise the elevating roof when the vehicle is stationary – the ignition is switched off, the hand brake is on and you are parked on level ground.  Please always ensure the elevating roof is down and strapped into place before moving off.


ROOF RACK If you are using the roof rack, we cannot accept responsibility for any injury to yourself or anyone else, or loss or damage to your own or anyone else’s property.  If you do decide to put something on the roof rack, it is your responsibility to secure it well and to take the objects on and off, being mindful of the risks involved in lifting large or/and heavy items.


USE OF APPLIANCES Ensure you read the instructions for the use of the appliances and facilities in the campervan before using any of them.  You will have been told how to use these when you collected the van.  The instructions are to be found in this handbook.  Please exercise caution at all times when using the appliances and facilities.


GAS Ensure the gas is turned off at the gas cylinder at all times when the cooker, grill (where available), fridge (or coolbox) and heater (where available) are not in use.  Please ensure all the appliances are switched off and the gas is turned off at the cylinder before retiring at night and before driving.  To turn the gas off at the cylinder, turn the black knob on the regulator clockwise.  Turning this black knob anti clockwise turns the gas on.  Only use the appliances and facilities whilst the vehicle is parked on level ground, with the handbrake on.  You may operate the fridge whilst the vehicle is moving as long it is only using the battery as its power source and not the camping gas or the mains hook up.   Never ever have the fridge, or the cooker operating with gas when you are driving. Before starting to drive the van, always ensure the electrical supply is disconnected.


STOWAGE OF TABLE TOP Please always ensure the table top is carefully stowed and held in place to ensure it remains safely secure should you need to brake unexpectedly.


USE OF DISPOSABLE BBQ Do not use any disposable BBQ in the campervan or awning and keep it at a distance of 3 metres from the awning and van when used. Please seek permission before using a disposable BBQ on someone’s land, be it a campsite or a farm.


WATER Please note that the water in your campervan is not drinking water.


TOWING Although your campervan may have a tow bar, towing with the campervan is prohibited. 


Please do not drive or operate anything in the vehicle when you are under the influence of drink or drugs or any medication that may cause drowsiness. 



We ask that you exercise caution at all times in the use of the campervan and its equipment, following instructions (given verbally on collection and provided in your campervan handbook) where appropriate. 


Please do not hesitate to contact us on +447514145237 if you are unsure about how to operate anything or would like any advice. Trail Campers cannot be held responsible for any customer negligence where instructions have not been followed, or where unauthorised equipment has been used.


I agree to be bound by the terms and conditions set by Trail camper hire, which I have seen and read or have had the opportunity to see and read.

I further agreed to be bound by the terms and conditions of the Insurance which I have seen and read or have had the opportunity to see and read.

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